Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund.
We want you to love your purchase. If something isn’t right, we’re here to help.
- Returns are accepted within 30 days of delivery.
- Products should be in their original condition and packaging.
Because beauty is personal and shade matching can vary, we understand that you may need to try a product to see if it works for you. If you’re not satisfied, please contact us and we’ll do our best to make it right.
Depending on the situation, we may offer a replacement, store credit, or refund.
Please note that return shipping costs may apply unless the item is damaged or incorrect.
To start a return or request support, contact us at support@labeautedalia.com.
Exchanges
If your product isn’t the right fit, we’re happy to help with an exchange within 30 days of delivery.
To request an exchange, please contact us at support@labeautedalia.com with your order number and details of the item you’d like instead.
Products should be in their original condition and packaging. However, we understand that shade matching can vary, and we’ll work with you to find the right solution.
Depending on the situation, we may offer a replacement without requiring a return or provide instructions for returning the item.
Please note that exchange shipping costs may apply unless the item received was incorrect or damaged.
Limit one exchange per order.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
